How pickup works for customers
How Pickup Works for Customers
When curbside pickup is enabled, your customers will see a "Pick up in store" (or similar) option during checkout.
Customer Experience:
Select Pickup
On your store's cart page or at checkout, customers choose "Pickup" as their delivery method.Choose Location
If you have multiple locations, customers can select the pickup point most convenient for them.Schedule a Time
Customers can pick an available date and time slot (if you've set up schedules). Unscheduled pickup is also supported.Complete Order
The order is placed with the chosen pickup details.Get Notified
Customers receive automated confirmation and reminder emails or SMS (customizable in Alpaca).Pick Up Their Order
They arrive at your store, follow your instructions, and collect their order.
Pro Tip:
You control all instructions, scheduling options, and notifications from the Alpaca dashboard.
For details on setup, see Setting up pickup locations and schedules.