Testing & Troubleshooting Notifications

Ensure your customers receive the right message at the right time.

How to Test Notifications

• In Settings → Notifications, click the “Send Test Notification” option for any template.
• Enter your email address or phone number to preview the message.
• Review how it appears and check for typos or formatting issues.

Troubleshooting Checklist

• Is the notification enabled?
• Does the customer’s order have a valid email or phone number?
• Was the correct status/action taken to trigger the notification?
• Check the order timeline for a record of sent notifications.
• For email: Check your spam/junk folder if not received.
• For SMS: Verify the phone number is correct and SMS is supported on your plan.

Common Issues

• Notification not sent: Double-check if the template is enabled and the order details are complete.
• Wrong content or formatting: Edit and save your template, then re-test.
• Customer not receiving SMS: Make sure their phone number is entered in international format and your plan includes SMS.

Need more help? Contact [email protected].