Ensure your customers receive the right message at the right time.
How to Test Notifications
In Settings → Notifications, click the “Send Test Notification” option for any template.
Enter your email address or phone number to preview the message.
Review how it appears and check for typos or formatting issues.
Troubleshooting Checklist
Is the notification enabled?
Does the customer’s order have a valid email or phone number?
Was the correct status/action taken to trigger the notification?
Check the order timeline for a record of sent notifications.
For email: Check your spam/junk folder if not received.
For SMS: Verify the phone number is correct and SMS is supported on your plan.
Common Issues
Notification not sent: Double-check if the template is enabled and the order details are complete.
Wrong content or formatting: Edit and save your template, then re-test.
Customer not receiving SMS: Make sure their phone number is entered in international format and your plan includes SMS.
Need more help? Contact [email protected].