Personalize your customer communications by editing notification templates in Alpaca.
How to Customize
Go to Settings → Notifications.
Click on any notification type (e.g., Pickup Confirmation, Out for Delivery).
Edit the subject line and message content.
You can use dynamic variables (like customer name, order number, pickup time).
Templates support basic formatting and variables such as
{{ order.name }}and{{ location.name }}.
Save your changes.
Which notifications can be customized?
Pickup and delivery confirmations
Reminders
Order ready and fulfillment notices
Missed pickup/delivery alerts
Rescheduling messages
Tips
Preview your notification before saving.
Use a friendly, clear tone to reassure customers about their order status.
Learn about adding your brand in Branding notifications.