Keep orders moving by updating their status as you process them.
Common statuses:
New: Order placed, not yet prepared
Packed: Items are packed and ready for pickup or delivery
Out for Delivery: Driver has left to deliver the order
Fulfilled: Order is picked up or delivered
Missed Fulfillment: Customer missed pickup or delivery failed
How to update:
Click into the order you want to update.
Choose the new status from the available options (the list depends on the current status and fulfillment type).
Optionally send a notification to the customer (email or SMS).
Bulk updating:
Select multiple orders from the dashboard
Use “Update Status” to set all selected orders to the desired status
Tip:
Automated notifications can be sent whenever status changes—customize these in Notifications.
Next: See what you can do with bulk actions.